Return & Exchange Policy

Eligibility

• Items must be unused, unworn, and unwashed
• Fashion items may be tried for fitting only
• Requests must be made within 15 working days of delivery

Non-Eligible Cases

• Used or damaged items
• Baby care, feeding, and liquid products (for hygiene reasons)

Return Process

• Include a copy of the invoice
• Clearly state the reason for return or exchange
• Ship items using a traceable courier method
• Delivery/shipping charges are non-refundable
• Refunds (if applicable) are processed within 10 working days after inspection
• Please label the parcel clearly as “Return Item”
• Unboxing video is mandatory for all claims